What is the correct way to handle?

vegirl · Today, 02:26 PM

Custy called for insurance quote, I did the transfer option, and did not continue with F8 to see the other directions. When I connected custy, I got a recording all agents were busy from reading the directions I should of stayed on line and announce the custy to insurance agent. Will I get a Boc for this?

kamnet · Today, 06:03 PM

I doubt it. It will probably just look like a dropped call. If you gave the customer the number to call in case the transfer didn't go through, you can sleep at ease.

MissChievious · Today, 06:09 PM

i did same thing my first call like that and nothing happened.........sure they look at it.... new and just learning
i thought it automatically connected them until i hung up and read on and saw there was more, because if i remember right it says thank you
alot of these are learn as you go and dont make same mistakes

Today, 02:26 PM	#1
vegirl Member Join Date: Aug 2006 Posts: 31 Thanks: 0 Thanked 1 Time in 1 Post	What is the correct way to handle? Custy called for insurance quote, I did the transfer option, and did not continue with F8 to see the other directions. When I connected custy, I got a recording all agents were busy from reading the directions I should of stayed on line and announce the custy to insurance agent. Will I get a Boc for this?

Today, 06:03 PM	#2
kamnet Member Join Date: Oct 2006 Posts: 94 Thanks: 3 Thanked 11 Times in 8 Posts	Re: What is the correct way to handle? I doubt it. It will probably just look like a dropped call. If you gave the customer the number to call in case the transfer didn't go through, you can sleep at ease.

Today, 06:09 PM	#3
MissChievious Senior Member Join Date: Oct 2006 Posts: 161 Thanks: 3 Thanked 9 Times in 7 Posts	Re: What is the correct way to handle? i did same thing my first call like that and nothing happened.........sure they look at it.... new and just learning i thought it automatically connected them until i hung up and read on and saw there was more, because if i remember right it says thank you alot of these are learn as you go and dont make same mistakes