I don't think I can do this

[kroberts]

I passed the mod 1a but not mod 1. I guess I can re-take it but I'm really pretty overwhelmed. It seems to me that there are just too many places to look for the information I need and I get confused about what is where.

I'm so confused I'm not even sure if I've completed all the assignments! Awful lot to get done in the first week. And if I'm lost now, I just don't see how I can complete this.

Anyone else have similar problems, or am I just a ditz?

[melinda]

You can do this! Really - lots of agents have made it through this. But don't say I didn't warn you before (if you read any of my previous posts about this client) - it's very very VERY stressful! and yes, overwhelming!! and it's normal to feel like you won't be able to do it.

But you have come this far - just keep plugging away, you can do it! Plus you are going through the problems with the internet - so you feel doubly overwhelmed.

you can do this! Don't give up!

By the way, in case you aren't already doing this: copy/paste all your WU courses and quizzes into Word documents so you can search/print/refer to them.

[lisa0504]

I just started training last week and I don't think this is going to work out for me. I too flunked the module 1 test but I printed the quiz, retook it and passed with 100%.

I just certified for G*I yesterday and I'm very excited...my teacher was GREAT! I think part of the reason I'm having so many issues with this class is my teacher doesn't go over anything with us from the lessons. Our classes have (so far) been spent browsing the company websites. I don't know...I'm sticking with it for now. I already paid for the class, might as well stick with it.

[melinda]

It was the most stressful class of the 5 I've taken so far - I felt like I needed a xanax before and after every class. I do think the trainer can make the difference too - other people who had my trainer for other clients liked him, but he made me crazy!!

I just want to encourage you to stick with it if you can because there is a light at the end, really!

I do want to say that I ended up quitting this client after a couple of months - I had 3 clients, and meeting the weekly minimums for all 3 and juggling schedules was just too much for me. I had to make a hard decision on which clients to keep. But the client support for this app is really good, and from my experience that is not always the case - and also from my experience and in my opinion, that makes a really big difference in the working conditions!!

Anyway, I do empathize - it's incredibly stressful. It really helped in my other clients classes to have a study buddy - we never got around to being assigned study buddies for this class. I spent more time just chatting with my buddies to vent but I think that helped get me through the other client trainings!!

[kroberts]

Yes you did warn me. I just can't seem to get all these pre-work assignments done. I'm not getting how to find all of this stuff. Too many places to look. If I can't find info for myself there is no way I can to help a customer. I guess I'm used to breezing through training and 100% on all my tests.... I just don't think I can learn all of this.

I emailed my trainer already. I feel like a failure. I just feel so drained (doesn't help that the kids are all sick) I just don't feel like I have an option.

I do appreciate all the advice I've gotten though. Maybe another client will be available soon that I am better suited for.

Thanks,
Kathleen

[wmverdon]

Originally Posted by kroberts

Yes you did warn me. I just can't seem to get all these pre-work assignments done. I'm not getting how to find all of this stuff. Too many places to look. If I can't find info for myself there is no way I can to help a customer. I guess I'm used to breezing through training and 100% on all my tests.... I just don't think I can learn all of this.

I emailed my trainer already. I feel like a failure. I just feel so drained (doesn't help that the kids are all sick) I just don't feel like I have an option.

I do appreciate all the advice I've gotten though. Maybe another client will be available soon that I am better suited for.

Thanks,
Kathleen

Kathleen - I know what you are talking about. I just started Tuesday and have my next C*ntr* session tomorrow. It is hard finding the things on the *ppl* part of the training that you have to post to the study group. You guys really are scaring me. Why on earth did I pick the hardest client for my first experience. I will say a prayer for you guys if you stick with it and you do the same for me. I have to make this work.

I am still doing all the pre work and I was up to almost 1am doing it last night. I started frantically working on it this morning when I recieved an email from my instructor that we do not have to have all of Module 1 and 1A completed by tomorrow, but by Monday at noon. I was so relieved. Last night I was freaking out about not being able to find things on their website.

Hang in there.

[kroberts]

Well, my instructor called and told me not to panic. He said I am doing fine and if I keep going it will get easier, not harder. I passed my tests and he said I'd be nuts to give up now.

So I went to class and he asked if anyone was feeling overwhelmed. Almost everyone said yes. So that made me feel better. And after the class things did make more sense. So I guess I'll try to finish it. Looks like others are more behind than I am even with being offline for several days (but I think that's fixed now, thank goodness).

So I'm pretty wiped out, but very encouraged. I really have a wonderful and understanding instructor for my class, so that helps. If he was here, I'd hug him.

So let's keep pluggin' along! We can keep each other built up.

Kathleen

[wmverdon]

Originally Posted by kroberts

Well, my instructor called and told me not to panic. He said I am doing fine and if I keep going it will get easier, not harder. I passed my tests and he said I'd be nuts to give up now.

So I went to class and he asked if anyone was feeling overwhelmed. Almost everyone said yes. So that made me feel better. And after the class things did make more sense. So I guess I'll try to finish it. Looks like others are more behind than I am even with being offline for several days (but I think that's fixed now, thank goodness).

So I'm pretty wiped out, but very encouraged. I really have a wonderful and understanding instructor for my class, so that helps. If he was here, I'd hug him.

So let's keep pluggin' along! We can keep each other built up.

Kathleen

That is wonderful, that makes me feel better too. I really know we can all do it if we just keep going. We just have to. I am glad he made you feel much better about it.

Keep us updated and I will do the same. Good luck and I am really glad for you!

[melinda]

YIPPEE that is really great, Kathleen!!! I know you can do this - it really is overwhelming, and you are not alone! I should probably warn you - it seems most of what we learn in training is never asked by the customer (I mean in general, all clients) - really, the cust's come up with stuff you could NEVER have dreamed up. But the good news is, you'll know where to look - and in my experience, your chat m*nt*rs on this client are THE BEST!!

When I did the G*I home furnishing, we spent hours learning what kinds of pillows people need and I never once sold a pillow. On this client, they will ask about batteries and songs - but really, you may spend more time helping them customize the back than explaining battery life...

[kroberts]

Thanks guys. It helps alot to be able to talk to someone who understands. My instructor also said that the actual calls are nothing like training. He said its alot easier than it all seems right now. So as long as I don't catch what the kids have, I should be ok.

[mudkittie]

Kathleen,
Hi Kathleen I noticed you were from Arkansas, I am also. I am taking my certification calls for G*S Combined. We are all feeling overwhelmed also. G*S covers 6 different stores. I keep thinking what have I done. LOL I am sure Ipod is difficult also. I didn't apply for that one because I know nothing about Ip*ds. I have heard good things about it though. I am nervous like you. I think most poeple probably share our feelings. It does seem like a lot of information to cover in my training also. Hang in there. I'm sure you will make it and hopefully I will also. We are usually our own worst critics. There are a lot of poeple working for Willow and if they can do is so can we. Just try to think positive! Good luck and hang in there.

Carla

[wmverdon]

Kathleen, I sure hope you don't catch anything either. I know what you mean, when you have kids and trying to train especially since there is a set schedule and it is only two weeks, those can be the longest two weeks of your life I am finding out.

I had my 2nd day of C*ntra today and I really, really love my instructor - she is very understanding and really is trying to work hard to make sure we all pass this class. She even told us that if when we take the Module 1 exam, if we don't get our passing 85%, not to take it again until we talk to her and she will coach us individually. I really think that is a great teacher that she really cares and wants us to do well. I also know it reflects on her as well as to how many people pass or fail. I also was really worried last night that I would not get all of *pple's online classes done and all of my W*ll*w Mod 1 and 1A done before Monday at noon (that is my cutoff time), but then she told us to make W*ll*w Univ the priority, that *pple online courses are to help us and not something that we HAVE to do and pass. I was a little worried about that. She is also good to email us back when we email her about a concern. I know you must have an equally good instructor as well. It sounds like it. I think that makes a huge difference also.

[wmverdon]

Originally Posted by mudkittie

I am sure Ip*d is difficult also. I didn't apply for that one because I know nothing about Ip*ds. I have heard good things about it though. I am nervous like you. I think most poeple probably share our feelings. It does seem like a lot of information to cover in my training also. Hang in there. I'm sure you will make it and hopefully I will also. We are usually our own worst critics. There are a lot of poeple working for W*ll*w and if they can do is so can we. Just try to think positive! Good luck and hang in there.

Carla

Hi Carla - I hear that *pple is one of the toughest clients that W*ll*w has! Wouldn't you know, I would choose the toughest client as my VERY FIRST client!!!! But, I told a neighbor last night, that "when" I pass this class( ), that maybe any other clients that I decide to train for will be a breeze or at least easier and I will have the hardest done! Hope that came out the way I made it sound. I don't mean that others are not hard and that they are easy, I am sure they are all teadious at times, but I just heard from others that have taken this one and others that *pple requires differnt things from their Agents. I also know, that in this class, you cannot use IE for *pple stuff, we have to use Mozilla FireFox! That in itself is a little cumbersome to have to keep switching back and forth because for W*ll*w, we have to have IE!

Anyway, I did not know much about Ip*ds either, but I am learning a lot and I know that I would love to have one right now and I really can't let go of that kind of money, because of course I would have to want the most expensive one!!!!

Good luck with your class as well and I know you will do fine also.

[kroberts]

My daughters have given me "permission" to buy them one. lol! They are so silly .

I really enjoyed class today. Feel like I was pretty on the ball even though I feel like yuck. I'm always afraid he'll ask a question I don't know, buts so far so good.

Right now I'm going into organizatin mode. I got a 3-ring binder and page protectors and I'm going to fill that baby up! lol I'll divide by products, policies, websites and phone #s and whatever else I can think of. That way it'll be easier for me to find stuff I need. Maybe I can still use it after I certify.

I'd like to do II also. I've been reading up and it sounds hard too. But I do want more than 1 client and II sounds like it would be fun. I wanted it before this class but at the time it was only for FL agents I think. So I'm trying to decide if I can handle it. Guess I'm a glutton for punishment.

Carla: Where in AR are you? I am in the NW. E of Fayetteville.

Kathleen

[mudkittie]

Hi Kathleen,

We are close I'm from Van Buren. Small world isn't it. I certified for my first client tonight G*I! I am so relived. Mentors in my final 3 call nights for certification were wonderful and helpful. Made it much eaiser with the "nerves". They were very understanding that we were new and nervous so I bet yours will be too.

I'm sure you will do fine. I want to pick another client and am thinking of II. Not sure if I should try it or wait and see if something else comes up. Hang in there.

Carla

[wmverdon]

I did it! I passed my skills test in Mod 1a last night (had to take it two times) and I passed my mod 1 test tonight. I passed by 1 point over! But, I did it. I am so happy. I have been so worried about it too.

On to the next step!

[kroberts]

I'm glad you passed.

I am giving up. I just can't remember all these products and the call flow and exactly how to word the warranty and all the order steps.... Its just more than my brain can handle.

Saturday he had us all take turns on each step of a call. Great idea except i was having a hard enough time keeping up with what step we were on. Then to keep track of who's turn it was, well I nearly had a melt down. Not to mention DH pacing back and forth waiting for me to be DONE so we could go get groceries.

DS is throwing up AGAIN so I was up all night. And I think I am allergic to Mondays because my poor nose is ready to fall off.

So I'm a little aggrevated. DH says don't worry about it, its his job to support the family not mine. While this may be true, I would feel much more comfortable if he didn't love shopping so much.

I hardly ever shop. I don't even leave the house much. Had a wreck a year or so ago and I still have panic attacks when we are out driving. And in crowds. Guess I have issues.

So I'm not sure at this point what to do...but anyhow, guess I'm rambling. I think for most people this is very do-able but I get stressed out too easily and then I end up sick. And I'm so sick of being sick! So I'll pass on this I think.

But keep me posted on how you are doing! I'll keep checking back.

Kathleen

[wmverdon]

Originally Posted by kroberts

I'm glad you passed.

I am giving up. I just can't remember all these products and the call flow and exactly how to word the warranty and all the order steps.... Its just more than my brain can handle.

Saturday he had us all take turns on each step of a call. Great idea except i was having a hard enough time keeping up with what step we were on. Then to keep track of who's turn it was, well I nearly had a melt down. Not to mention DH pacing back and forth waiting for me to be DONE so we could go get groceries.

DS is throwing up AGAIN so I was up all night. And I think I am allergic to Mondays because my poor nose is ready to fall off.

So I'm a little aggrevated. DH says don't worry about it, its his job to support the family not mine. While this may be true, I would feel much more comfortable if he didn't love shopping so much.

I hardly ever shop. I don't even leave the house much. Had a wreck a year or so ago and I still have panic attacks when we are out driving. And in crowds. Guess I have issues.

So I'm not sure at this point what to do...but anyhow, guess I'm rambling. I think for most people this is very do-able but I get stressed out too easily and then I end up sick. And I'm so sick of being sick! So I'll pass on this I think.

But keep me posted on how you are doing! I'll keep checking back.

Kathleen

I am really sorry to hear that Kathleen. I know it is tough, it is to me too. I was really stressed over the exam and barely made it with an 86 - sounds good, but you had to have an 85 to pass. Whewwww!

We count mostly on my husband's check too, mine is just extra money for me to spend, I did pay for private Christian Pre-K this year with my money so it did not come out of our budget. My husband works for one of the MAJOR airlines that was until recently in trouble, so we did not need to add to expenses. Anyway, that is neither here nor there. But, I understand how the man does not understand what we are trying to do. My husband is all for this too, but he not one time has helped me with my little one while I am trying to do this. Saturday, he stayed in the basement doing his thing, while my little one stayed up in my 22 yr old's room and watched tv and played with her while I studied on W*ll*w Un*v all day long. I stopped every hour or so to make sure she was ok and did not need something and to tell her how proud of her I was for being so good to let me study. Not one time, from the time I started until her bedtime did he say, "can I do something to help you or take Kelci somewhere?" Oh well, I guess that is just a man thing. It all worked out though, she did very well. I was very thankful that someone else watches over me from above!

Now, that I have rambled on, you are farther in your class than I am. I may feel the same way when I get there.

If you decide to keep going, I wish you all the best and pray that you will do well, both emotionally and physically. Get some of that Air*orne stuff and take it, it really is pretty good. Maybe you can stay well.

Do you service any other clients?

[wmverdon]

Originally Posted by kroberts

I'm glad you passed.

I am giving up. I just can't remember all these products and the call flow and exactly how to word the warranty and all the order steps.... Its just more than my brain can handle.

Kathleen - just wondering if you decided to continue with the class or if you decided to hang it up? Also, I hope you and the kids are doing better and no longer sick. That is probably why you were having problems. WHen you don't feel good, everything is magnified 10 times worse and it is hard to concentrate.

I hope you are doing ok.

[kroberts]

I gave up. I still keep getting invites each day for class. And I got a bunch of emails yesterday about hours and stuff. Guess I need to let the office know. I figured just telling my instructor was good enough. I'm sure there is a protocall for dropping a class. I need to look it up.

But I just can't do it. I can't remember all the stuff I need just to get through the call flow. A script would be nice!

Now my youngest daughter is throwing up. And my oldest son and his wife decided to move into my livingroom! My dog keeps trying to eat his dog.... I think I live in the Twilight Zone!

A friend of mine said I need to write a book about my life. lol No one would believe it. The stories I could tell .

But thanks for asking. I appreciate it. Hope class is going well for you. Let me know how the live calls go.

Kathleen

[wmverdon]

I am not sure what the protocol is either. But, I keep reading if you miss one day you are out, it surprises me that you are still getting invites and no one from W*ll*w has checked to see what is wrong and why you have not been there. If they were to allow you to continue and you have free long distance, I would be happy to try to help you with the call script. I am a little nervous too, but my instructor assured us that they don't expect you to be perfect right away. I think as long as you really try to get it all in and make sells, that is what they want and honestly, I think the product pretty much sells itself. The A*p*e expert said they know it normally takes about 40 calls for an agent to get proficient and comfortable with the calls.

I really thank God for my instructor, she is the best as far as I am concerned. It sounded like you had a good one as well. I feel as though I know you and I would love to be able to help you out.

I am sorry though your child is still sick and you have one and a family moving back in! Man! You will be fine. Maybe they could help with the smaller kids while you train if not on this one, one that just came open. Did you look at the one for H*me D*p*t that is only about 6 days and it is a pilot? That one sounds interesting too. Check it out and maybe you can do it.

I will say prayers for you. I want you to be able to do this if it is what you want. Take care and keep me posted. I will let you know how my live and practice calls go next week when I do them. I am looking forward for next week to be over and get Thanksgiving Day and the day after (to go shopping) and have a break from training and homework for a while and trying to do my part time job from home that I still have for the moment. This is all wearing on me as well, but I know I can do it, I just have too. I keep saying this and telling myself and it seems like at first the training seemed like an eternity, but I look in my calender and now I have 9 days down and 6 more to go! WOW! The hardest they say were in Mod 1 and Mod 1a and I believe it too. I just worry about the live calls, not the mock ones so much. Just say a prayer for me too that I will do them well, not perfect, but acceptable.

God Bless you! Take care and get those kids well and let someone help you.