Currently in GSI Multi-Vertical Training

mudkittie · 10-29-2006, 12:18 AM

Hi,
I'm a new Willow agent that is currently in training with GSI multi-vertical evening class. Does anyone currently service this client. I would love to have someone to stay in touch with or to ask questions. I am nervous about so much information.
Thanks,
Carla

Lorrieishere · 10-30-2006, 10:25 AM

Hi, I am certified for GSI. I trained for them and worked for them up until about 3 weeks ago. I will probably start picking up some hours again now that they are busy. Feel free to ask any questions, but you may need to private message me so I'll check the board.

mudkittie · 11-02-2006, 07:59 PM

Thanks Lorrie,
Things are going well so far. We have call monitoring Nov. 11. Do you remember what this is like? How many calls will we have to take to certify. We are scheduled for 4 hours that day.
Thanks again,
Carla

Lorrieishere · 11-02-2006, 08:12 PM

For call monitoring/certification you usually have at least one day of just taking practice calls. Depending on the call volume and how many agents there are, you should probably take 4 or 5. I would highly recommend that you take as many calls as you, its PRACTICE, and the more you take, the better you will feel on certification day. The tendency of new/nervous folks is to take as few calls as possible and get out of there. Be brave, and you will be very glad you did the next day when you are trying to certify.

Certification is hard no matter what, just expect to be nervous. I have done 5 or 6 certifications now, and still get sick as a dog.

With this client, remember to fill in the dead air and use a lot of please and thank you's. As long as you are doing that, sounding friendly and upbeat, navigating half-way decent in epiphany, and making a cross-sell offer, you will pass. Very few people do not pass certification and you can usually pick out those folks well before call taking day. You usually need to take about 4 calls on cert day, sometimes less. It just depends on if they are monitoring you for all of them. They usually need 2 or 3 with an acceptable score. You are scheduled for four hours b/c not everyone is usually taking calls at once. They have a few agents at a time on cert day so they have a chance to monitor, etc. There is a lot of waiting around. I would recommend going first! Be brave. The longer you sit there, the more the anticipation/nerves will kick in.

Good Luck!!

mudkittie · 11-03-2006, 10:11 PM

Thanks Lorrie,
That is great information. I feel pretty good about things but, helps to have some idea what to expect. I'll let you know how I do.
Carla

treysnonna · 11-14-2006, 07:32 AM

10-29-2006, 12:18 AM	#1
mudkittie Junior Member Join Date: Sep 2006 Location: Arkansas Posts: 8 Thanks: 0 Thanked 3 Times in 2 Posts	Currently in GSI Multi-Vertical Training Hi, I'm a new Willow agent that is currently in training with GSI multi-vertical evening class. Does anyone currently service this client. I would love to have someone to stay in touch with or to ask questions. I am nervous about so much information. Thanks, Carla

10-30-2006, 10:25 AM	#2
Lorrieishere Member Join Date: Mar 2006 Location: North/Central Florida Posts: 86 Thanks: 8 Thanked 9 Times in 9 Posts	Re: Currently in GSI Multi-Vertical Training Hi, I am certified for GSI. I trained for them and worked for them up until about 3 weeks ago. I will probably start picking up some hours again now that they are busy. Feel free to ask any questions, but you may need to private message me so I'll check the board. __________________ Lorrie

11-02-2006, 07:59 PM	#3
mudkittie Junior Member Join Date: Sep 2006 Location: Arkansas Posts: 8 Thanks: 0 Thanked 3 Times in 2 Posts	Re: Currently in GSI Multi-Vertical Training Thanks Lorrie, Things are going well so far. We have call monitoring Nov. 11. Do you remember what this is like? How many calls will we have to take to certify. We are scheduled for 4 hours that day. Thanks again, Carla

11-02-2006, 08:12 PM	#4
Lorrieishere Member Join Date: Mar 2006 Location: North/Central Florida Posts: 86 Thanks: 8 Thanked 9 Times in 9 Posts	Re: Currently in GSI Multi-Vertical Training For call monitoring/certification you usually have at least one day of just taking practice calls. Depending on the call volume and how many agents there are, you should probably take 4 or 5. I would highly recommend that you take as many calls as you, its PRACTICE, and the more you take, the better you will feel on certification day. The tendency of new/nervous folks is to take as few calls as possible and get out of there. Be brave, and you will be very glad you did the next day when you are trying to certify. Certification is hard no matter what, just expect to be nervous. I have done 5 or 6 certifications now, and still get sick as a dog. With this client, remember to fill in the dead air and use a lot of please and thank you's. As long as you are doing that, sounding friendly and upbeat, navigating half-way decent in epiphany, and making a cross-sell offer, you will pass. Very few people do not pass certification and you can usually pick out those folks well before call taking day. You usually need to take about 4 calls on cert day, sometimes less. It just depends on if they are monitoring you for all of them. They usually need 2 or 3 with an acceptable score. You are scheduled for four hours b/c not everyone is usually taking calls at once. They have a few agents at a time on cert day so they have a chance to monitor, etc. There is a lot of waiting around. I would recommend going first! Be brave. The longer you sit there, the more the anticipation/nerves will kick in. Good Luck!! __________________ Lorrie Last edited by Lorrieishere : 11-02-2006 at 08:44 PM.

11-03-2006, 10:11 PM	#5
mudkittie Junior Member Join Date: Sep 2006 Location: Arkansas Posts: 8 Thanks: 0 Thanked 3 Times in 2 Posts	Re: Currently in GSI Multi-Vertical Training Thanks Lorrie, That is great information. I feel pretty good about things but, helps to have some idea what to expect. I'll let you know how I do. Carla

11-14-2006, 07:32 AM	#6
treysnonna Member Join Date: Oct 2006 Posts: 30 Thanks: 0 Thanked 0 Times in 0 Posts	was it worth the money . Last edited by PamJean : Today at 03:56 PM. Reason: same questions that was asked in 4 folders in Willow. Only 1 question in General necessary.