Tel*t*ch

sugarbooger · 10-13-2006, 03:37 PM

I was wondering if anyone has heard of teletech? I tried looking around the boards here and couldn't find anything. Anyone, point me in the right direction.

Thank you!

Jessigrace · 10-13-2006, 05:17 PM

There is a branch of the company in my hometown of Morgantown, WV. They handle different calls for banks or credit cards. All inbound, customer serivce calls. But it is not work from home, at least in WV.

nicksmom06 · 10-13-2006, 05:20 PM

Quote:

Originally Posted by Jessigrace

There is a branch of the company in my hometown of Morgantown, WV. They handle different calls for banks or credit cards. All inbound, customer serivce calls. But it is not work from home, at least in WV.

I live 15 miles from Morgantown and my hubby works at WVU...its a small world.

Sapphire · 10-14-2006, 07:22 AM

Tele Tech is hiring at home agents in CO, FL, GA, IL, NE, PA and also some at home supervisors and trainers--go to their website, click careers, click opportunities--next page says pick a location from drop down menu, and the at home positions are listed there. Not hiring in my state, but sounds interesting. Lisa

Jessigrace · 10-14-2006, 08:40 AM

Nicksmom-Wow, nice to meet you! Was that picture taken at Coopers Rock? The background looks familiar.

nicksmom06 · 10-14-2006, 08:41 AM

It was taken at Valley falls! Nice to meet you too

melonhed · 10-15-2006, 05:28 PM

Anyone take the post application assessment yet? How is it? Is there a typing test in it?

lorraine · 10-15-2006, 07:28 PM

I applied a few weeks ago to this company.

I took the assessments, no typing involved. The assessment was very basic.

I have also had two interviews - an automated one over the phone with very basic questions and the other was with one of the talent aquisition people. After the second interview, I was offered a job and told to wait for information that was to be mailed to me.

The interviewer mentioned that although they could not say specifically what companies they were contracted with, it was inbound customer service work.

Please be aware that there is a background check and a drug test that has to be completed and passed prior to working for them. I did find it odd there was a drug test for a work at home job ... but I am not concerned about passing it, just surprised there was one.

Training, if everything checks out ok, is to be in the middle of November.

I live in TX...so, they must be hiring in states other than CO, FL, GA, IL, NE and PA.

Hope that helps....

mere2180 · 10-15-2006, 07:52 PM

Yup there are a few companies that i contract with that i have had to do a drug test with. I found it odd the first time as well

armywifeval · 10-16-2006, 12:02 PM

I worked for this company in a call center also located in wv, but it was moundsville. I took calls for a cable company, I must say I LOVED it. The only reason I quit was because we moved. Since they opened it up to all states I applied.

lorraine, did they say whether you are an ic or an employee?

lorraine · 10-16-2006, 12:47 PM

You are an employee.

jenzshoppin · 10-17-2006, 12:49 PM

I just applied and need to do the assessment.

So, I would be an employee,not an IC? Can someone PM me with more info? Like, are there benefits available? Is the pay hourly or Talk time?

Thanks, Jennifer

catwoman · 10-17-2006, 01:22 PM

All the information is on their website. Just an F.Y.I.

jenzshoppin · 10-17-2006, 02:47 PM

I FINALLY found the info I asked about by searching for teletech then going through the hirepoint site and read the FAQ for teletech.
Frequently Asked Questions

Q: How do I apply to become an agent with TeleTech@Home?

A: All applications are completed online. If you would like to apply, please click on the link below.
Apply Now
Q: Are TeleTech@Home agents actual employees of TeleTech or are they independent contractors?

A: All of our TeleTech@Home agents are employees of TeleTech. As an employee of TeleTech you do not have the expensive costs and legal obligations of being an independent contractor. Our agents are an important part of our company and being an employee of TeleTech, you are an integral part of our TeleTech family.
Q: To become an agent with you, are there fees that apply?

A: There are no fees.
Q: Will I be telemarketing?

A: No. Our agent opportunities do not involve any outbound sales calling. There may be some outbound calls required to follow-up on customer calls.
Q: What kind of work will I be doing?

A: Our TeleTech@Home agents answer telephone calls from the customers of our clients. Typically, these customers are calling with service needs for a variety of products. These may range from billing and customer support calls to problem resolution and technical support. By applying, you are eligible for consideration to any of these types of programs.
Q: Are agents paid by the call, or by the hour?

A: All employees are paid for the time they work, regardless of whether they are on calls or not.
Q: Do you offer benefits?

A: As an employee, you are eligible for some company benefits.
TeleTech@Home’s benefits include:
• $50/month HRA (Health Reimbursement Account)
• Employee Discounts with TeleTech’s many partnerships including: Dell and Mac Computers, Ford Motor Company cars and many others.
• After a certain time period, you may also apply for other company jobs throughout the world.
Q: Who are TeleTech’s clients?

A: TeleTech provides services for over 200 businesses. Our clients are some of the world’s largest companies and some of the best known brands and products in the marketplace. Specific information about the exact program you would be working is provided during the interview.
Q: What do I need to become an agent?

A: To set-up your own home-office you will need:
1. Personal Computer meeting specific requirements
2. High Speed Internet service (Cable or DSL, no satellite or dial-up)
3. Land line telephone (not mobile, cellular or cordless)
4. A home location where you can commit to work uninterrupted by others and one that is free from background noise such as: family members, appliances, traffic, TV/music, etc.
Q: Do I need to complete a training program?

A: TeleTech@Home will provide paid training that includes a basic training and certification program and it is typically conducted either online or over-the-phone.
Q: How do agents schedule their hours?

A: TeleTech@Home agents have the ability to set a wide variety of scheduling options that match your preferences with the needs of our customers. Specific program hours vary by client program.

Live chat with a specialist

lartam95 · 10-17-2006, 07:37 PM

I can't get the hirepoint page to open up to apply.

Says there is an error on page. Anyone having this problem or know how else to apply???

kal2005 · 10-19-2006, 07:21 AM

Did anyone else see the new posting on this company? Here is the link I copied and pasted from it : http://www.sshwlaw.com/investigations.php?cid=0188.

I applied like 2 days ago and now I may pull my application because of it. Does anyone actually work for them and have gotten paid?

lorraine · 10-19-2006, 08:10 AM

I saw that post and read it all... made me curious as to what is going on. However, I wonder if they are going to more work at home people because there is no overtime, you must boot up your pc to even log in to work and etc. For me, I am going to at least look further into everything when my welcome packet arrives in the mail. I may or may not go forward with the offer depending on how my questions are answered by the package contents and my talk with my contact after reviewing everything that is being sent out to me.

jenzshoppin · 10-19-2006, 04:21 PM

I got a call today and I will be included in the hiring when they get the OK to hire people in Arizona. The lady was really nice and also told me the rate is hourly. That is nice. I worked for A*p*ne and they were hourly and I was an employee there too and they were hourly.

So, I have a couple of options! I just like it better when I can choose when I want to work and not have a set schedule where I have to work certain days but can choose hours in that day, but two weeks prior. That is how Al*i*e is and I got burned out. Okay, I am rambling now.....LOL

tlester01 · 10-23-2006, 09:00 PM

Has anyone that has been hired received the package in the mail yet?

-Tia

catwoman · 10-24-2006, 06:33 AM

I would think that we would receive a phone call before we receive anything in the mail. So far no phone call....

jazmom · 10-24-2006, 09:04 AM

If anyone happens to know how much it pays by the hour, would you PLEASE PM me that info. I have been looking for something that pays by the hour and I am in GA.

Thanks
Charlene

umaangel00 · 10-24-2006, 09:08 AM

I applied 1 week ago and took the assessment and I haven't heard anything yet.

lorraine · 10-24-2006, 09:44 AM

I have not received my package yet. I did send an email asking about them and was told that the packages were being sent out late last week and early this week. I was told that they should arrive by next week... we will see. I don't think we are supposed to receive a phone call first, but I could be wrong. I am just waiting....

...trying to be patient...not succeeding at the patience part though

catwoman · 10-24-2006, 09:49 AM

Jazzmom, pay is listed on their website.

kal2005 · 10-24-2006, 10:01 AM

Quote:

Originally Posted by jenzshoppin

I got a call today and I will be included in the hiring when they get the OK to hire people in Arizona. The lady was really nice and also told me the rate is hourly. That is nice. I worked for A*p*ne and they were hourly and I was an employee there too and they were hourly.

So, I have a couple of options! I just like it better when I can choose when I want to work and not have a set schedule where I have to work certain days but can choose hours in that day, but two weeks prior. That is how Al*i*e is and I got burned out. Okay, I am rambling now.....LOL

It looks like they called you about 2 days after you applied. That's great! Like me and another poster stated however we have applied over a week ago and have not heard anything yet.

Right now they are not hiring in my state of LA and from your post they are not hiring in AZ either. Not to offend you as I know you have a substantial work history in customer service, but ....

Do you know if they plan to start in your state soon so maybe that is why you got the call very quickly?

10-13-2006, 03:37 PM	#1
sugarbooger Junior Member Join Date: Oct 2006 Posts: 5 Thanks: 1 Thanked 0 Times in 0 Posts	*Teltch* I was wondering if anyone has heard of teletech? I tried looking around the boards here and couldn't find anything. Anyone, point me in the right direction. Thank you!

10-13-2006, 05:17 PM	#2
Jessigrace Member Join Date: Jul 2006 Location: Maryland Posts: 86 Thanks: 34 Thanked 10 Times in 6 Posts	*Re: Teltch* There is a branch of the company in my hometown of Morgantown, WV. They handle different calls for banks or credit cards. All inbound, customer serivce calls. But it is not work from home, at least in WV.

10-14-2006, 07:22 AM	#4
Sapphire Member Join Date: Sep 2006 Posts: 60 Thanks: 39 Thanked 7 Times in 6 Posts	*Re: Teltch* Tele Tech is hiring at home agents in CO, FL, GA, IL, NE, PA and also some at home supervisors and trainers--go to their website, click careers, click opportunities--next page says pick a location from drop down menu, and the at home positions are listed there. Not hiring in my state, but sounds interesting. Lisa

10-14-2006, 08:40 AM	#5
Jessigrace Member Join Date: Jul 2006 Location: Maryland Posts: 86 Thanks: 34 Thanked 10 Times in 6 Posts	*Re: Teltch* Nicksmom-Wow, nice to meet you! Was that picture taken at Coopers Rock? The background looks familiar.

10-14-2006, 08:41 AM	#6
nicksmom06 Senior Member Join Date: Aug 2006 Location: West Virginia Posts: 325 Thanks: 112 Thanked 57 Times in 43 Posts	*Re: Teltch* It was taken at Valley falls! Nice to meet you too __________________ LISA PROUD MOM OF MATT AND NICK

10-15-2006, 05:28 PM	#7
melonhed Member Join Date: Jan 2006 Posts: 75 Thanks: 101 Thanked 50 Times in 41 Posts	*Re: Teltch* Anyone take the post application assessment yet? How is it? Is there a typing test in it?

10-15-2006, 07:28 PM	#8
lorraine Junior Member Join Date: Oct 2006 Posts: 16 Thanks: 1 Thanked 7 Times in 4 Posts	*Re: Teltch* I applied a few weeks ago to this company. I took the assessments, no typing involved. The assessment was very basic. I have also had two interviews - an automated one over the phone with very basic questions and the other was with one of the talent aquisition people. After the second interview, I was offered a job and told to wait for information that was to be mailed to me. The interviewer mentioned that although they could not say specifically what companies they were contracted with, it was inbound customer service work. Please be aware that there is a background check and a drug test that has to be completed and passed prior to working for them. I did find it odd there was a drug test for a work at home job ... but I am not concerned about passing it, just surprised there was one. Training, if everything checks out ok, is to be in the middle of November. I live in TX...so, they must be hiring in states other than CO, FL, GA, IL, NE and PA. Hope that helps....

10-15-2006, 07:52 PM	#9
mere2180 Senior Member Join Date: Apr 2006 Location: Erie, PA Posts: 428 Thanks: 4 Thanked 64 Times in 60 Posts	*Re: Teltch* Yup there are a few companies that i contract with that i have had to do a drug test with. I found it odd the first time as well __________________ http://www.myspace.com/mere2180 <--add Me Want a Cha Cha Guide invite?? PM me your email

10-16-2006, 12:02 PM	#10
armywifeval Member Join Date: Jul 2006 Location: Kansas, originally from WV Posts: 69 Thanks: 2 Thanked 6 Times in 6 Posts	*Re: Teltch* I worked for this company in a call center also located in wv, but it was moundsville. I took calls for a cable company, I must say I LOVED it. The only reason I quit was because we moved. Since they opened it up to all states I applied. lorraine, did they say whether you are an ic or an employee? __________________ Valerie Avatar by http://illustmaker.abi-station.com/index_en.shtml

10-16-2006, 12:47 PM	#11
lorraine Junior Member Join Date: Oct 2006 Posts: 16 Thanks: 1 Thanked 7 Times in 4 Posts	*Re: Teltch* You are an employee.

10-17-2006, 12:49 PM	#12
jenzshoppin Member Join Date: Feb 2006 Location: Peoria, AZ Posts: 57 Thanks: 5 Thanked 2 Times in 2 Posts	*Re: Teltch* I just applied and need to do the assessment. So, I would be an employee,not an IC? Can someone PM me with more info? Like, are there benefits available? Is the pay hourly or Talk time? Thanks, Jennifer __________________ My Avon Site Order online! Free signup! Sweet Cupcake Get PAID .75 for each email you read! Click here to sign up!

10-17-2006, 01:22 PM	#13
catwoman Senior Member Join Date: Jan 2006 Posts: 620 Thanks: 103 Thanked 65 Times in 52 Posts	*Re: Teltch* All the information is on their website. Just an F.Y.I.

10-17-2006, 02:47 PM	#14
jenzshoppin Member Join Date: Feb 2006 Location: Peoria, AZ Posts: 57 Thanks: 5 Thanked 2 Times in 2 Posts	*Re: Teltch* I FINALLY found the info I asked about by searching for teletech then going through the hirepoint site and read the FAQ for teletech. Frequently Asked Questions Q: How do I apply to become an agent with TeleTech@Home? A: All applications are completed online. If you would like to apply, please click on the link below. Apply Now Q: Are TeleTech@Home agents actual employees of TeleTech or are they independent contractors? A: All of our TeleTech@Home agents are employees of TeleTech. As an employee of TeleTech you do not have the expensive costs and legal obligations of being an independent contractor. Our agents are an important part of our company and being an employee of TeleTech, you are an integral part of our TeleTech family. Q: To become an agent with you, are there fees that apply? A: There are no fees. Q: Will I be telemarketing? A: No. Our agent opportunities do not involve any outbound sales calling. There may be some outbound calls required to follow-up on customer calls. Q: What kind of work will I be doing? A: Our TeleTech@Home agents answer telephone calls from the customers of our clients. Typically, these customers are calling with service needs for a variety of products. These may range from billing and customer support calls to problem resolution and technical support. By applying, you are eligible for consideration to any of these types of programs. Q: Are agents paid by the call, or by the hour? A: All employees are paid for the time they work, regardless of whether they are on calls or not. Q: Do you offer benefits? A: As an employee, you are eligible for some company benefits. TeleTech@Home’s benefits include: • $50/month HRA (Health Reimbursement Account) • Employee Discounts with TeleTech’s many partnerships including: Dell and Mac Computers, Ford Motor Company cars and many others. • After a certain time period, you may also apply for other company jobs throughout the world. Q: Who are TeleTech’s clients? A: TeleTech provides services for over 200 businesses. Our clients are some of the world’s largest companies and some of the best known brands and products in the marketplace. Specific information about the exact program you would be working is provided during the interview. Q: What do I need to become an agent? A: To set-up your own home-office you will need: 1. Personal Computer meeting specific requirements 2. High Speed Internet service (Cable or DSL, no satellite or dial-up) 3. Land line telephone (not mobile, cellular or cordless) 4. A home location where you can commit to work uninterrupted by others and one that is free from background noise such as: family members, appliances, traffic, TV/music, etc. Q: Do I need to complete a training program? A: TeleTech@Home will provide paid training that includes a basic training and certification program and it is typically conducted either online or over-the-phone. Q: How do agents schedule their hours? A: TeleTech@Home agents have the ability to set a wide variety of scheduling options that match your preferences with the needs of our customers. Specific program hours vary by client program. Live chat with a specialist __________________ My Avon Site Order online! Free signup! Sweet Cupcake Get PAID .75 for each email you read! Click here to sign up!

10-17-2006, 07:37 PM	#15
lartam95 Senior Member Join Date: Mar 2006 Location: Carthage, IL Posts: 118 Thanks: 87 Thanked 4 Times in 4 Posts	*Re: Teltch* I can't get the hirepoint page to open up to apply. Says there is an error on page. Anyone having this problem or know how else to apply???

10-19-2006, 07:21 AM	#16
kal2005 Senior Member Join Date: Mar 2006 Location: Louisiana Posts: 197 Thanks: 18 Thanked 12 Times in 11 Posts	*Re: Teltch* Did anyone else see the new posting on this company? Here is the link I copied and pasted from it : http://www.sshwlaw.com/investigations.php?cid=0188. I applied like 2 days ago and now I may pull my application because of it. Does anyone actually work for them and have gotten paid?

10-19-2006, 08:10 AM	#17
lorraine Junior Member Join Date: Oct 2006 Posts: 16 Thanks: 1 Thanked 7 Times in 4 Posts	*Re: Teltch* I saw that post and read it all... made me curious as to what is going on. However, I wonder if they are going to more work at home people because there is no overtime, you must boot up your pc to even log in to work and etc. For me, I am going to at least look further into everything when my welcome packet arrives in the mail. I may or may not go forward with the offer depending on how my questions are answered by the package contents and my talk with my contact after reviewing everything that is being sent out to me.

10-19-2006, 04:21 PM	#18
jenzshoppin Member Join Date: Feb 2006 Location: Peoria, AZ Posts: 57 Thanks: 5 Thanked 2 Times in 2 Posts	*Re: Teltch* I got a call today and I will be included in the hiring when they get the OK to hire people in Arizona. The lady was really nice and also told me the rate is hourly. That is nice. I worked for Apne and they were hourly and I was an employee there too and they were hourly. So, I have a couple of options! I just like it better when I can choose when I want to work and not have a set schedule where I have to work certain days but can choose hours in that day, but two weeks prior. That is how Alie is and I got burned out. Okay, I am rambling now.....LOL __________________ My Avon Site Order online! Free signup! Sweet Cupcake Get PAID .75 for each email you read! Click here to sign up!

10-23-2006, 09:00 PM	#19
tlester01 Junior Member Join Date: Apr 2006 Posts: 19 Thanks: 1 Thanked 2 Times in 2 Posts	*Re: Teltch* Has anyone that has been hired received the package in the mail yet? -Tia

10-24-2006, 06:33 AM	#20
catwoman Senior Member Join Date: Jan 2006 Posts: 620 Thanks: 103 Thanked 65 Times in 52 Posts	*Re: Teltch* I would think that we would receive a phone call before we receive anything in the mail. So far no phone call....

10-24-2006, 09:04 AM	#21
jazmom Junior Member Join Date: Jan 2006 Location: Georgia Posts: 2 Thanks: 1 Thanked 1 Time in 1 Post	*Re: Teltch* If anyone happens to know how much it pays by the hour, would you PLEASE PM me that info. I have been looking for something that pays by the hour and I am in GA. Thanks Charlene

10-24-2006, 09:08 AM	#22
umaangel00 Member Join Date: Jan 2006 Posts: 59 Thanks: 0 Thanked 2 Times in 2 Posts	*Re: Teltch* I applied 1 week ago and took the assessment and I haven't heard anything yet.

10-24-2006, 09:44 AM	#23
lorraine Junior Member Join Date: Oct 2006 Posts: 16 Thanks: 1 Thanked 7 Times in 4 Posts	*Re: Teltch* I have not received my package yet. I did send an email asking about them and was told that the packages were being sent out late last week and early this week. I was told that they should arrive by next week... we will see. I don't think we are supposed to receive a phone call first, but I could be wrong. I am just waiting.......trying to be patient...not succeeding at the patience part though

10-24-2006, 09:49 AM	#24
catwoman Senior Member Join Date: Jan 2006 Posts: 620 Thanks: 103 Thanked 65 Times in 52 Posts	*Re: Teltch* Jazzmom, pay is listed on their website.