Helpdesk - Atlanta GA

ctlady · 11-13-2006, 11:40 AM

Job Title: Helpdesk

Company Name: PALADIN Consulting, Inc.

Required Technical Skills:

MCSE
Lotus Notes
XP
MS Office
Job Description:

PALADIN Consulting, Inc. is currently seeking a Helpdesk Professional in the Atlanta Georgia area.

Contract Duration: 18 Months
Pay Rate: $20.00

Description: Remotely resolve and/or reassign the resolution of hardware, software and application issues (workstations, notebooks, cell phones, PDAs, pagers, applications, and client specific systems. Resolve advanced level hardware and software problems that cannot be resolved by Associate I helpdesk employees. Identified as technical and client service advanced support- provides day-to-day procedural and technical direction to other helpdesk and field Associates. Develop a solution that resolves the problem and delivers optimum value for our Client and the customer to maximize productivity and achieve business results (PEP metrics). Take ownership for problem management. Use a workflow based decision-making process that considers the impact on the customer and key business results. Use and share technical best practices with the customer and other team members to maximize customer value, productivity, and expense objectives. Provides reviews and editing of established service processes using personal experience and solicited input of Associates. Provide SLA / SLO support to Associate I employees to ensure the team attains the SLA/SLO. Know all SLA matrices and participate in escalation processes designed to mitigate potential attainment failures. May be required to provide customer satisfaction service results at customer meetings using presentations of services and discovery findings. Contributes to the development of technical and client service process documentation responsibilities as assigned.

****Must be willing to sign a waiver allowing us to show background check and credit check to the client****

Requirements:

MCSE
Windows XP Support
Lotus Notes
MS Office

If you are interested in this position please send your resume to: [email protected]

**** Make sure to put 77001 as the Subject of your email. ****

For more information or to discuss your interest please contact:

Rebekah Knight
PALADIN Consulting Recruiter
(214) 254-3954
or Toll Free (877)783-1995 ext 3954

11-13-2006, 11:40 AM	#1
ctlady Senior Member Join Date: Jan 2006 Location: Florida Posts: 399 Thanks: 15 Thanked 26 Times in 22 Posts	Helpdesk - Atlanta GA Job Title: Helpdesk Company Name: PALADIN Consulting, Inc. Required Technical Skills: MCSE Lotus Notes XP MS Office Job Description: PALADIN Consulting, Inc. is currently seeking a Helpdesk Professional in the Atlanta Georgia area. Contract Duration: 18 Months Pay Rate: $20.00 Description: Remotely resolve and/or reassign the resolution of hardware, software and application issues (workstations, notebooks, cell phones, PDAs, pagers, applications, and client specific systems. Resolve advanced level hardware and software problems that cannot be resolved by Associate I helpdesk employees. Identified as technical and client service advanced support- provides day-to-day procedural and technical direction to other helpdesk and field Associates. Develop a solution that resolves the problem and delivers optimum value for our Client and the customer to maximize productivity and achieve business results (PEP metrics). Take ownership for problem management. Use a workflow based decision-making process that considers the impact on the customer and key business results. Use and share technical best practices with the customer and other team members to maximize customer value, productivity, and expense objectives. Provides reviews and editing of established service processes using personal experience and solicited input of Associates. Provide SLA / SLO support to Associate I employees to ensure the team attains the SLA/SLO. Know all SLA matrices and participate in escalation processes designed to mitigate potential attainment failures. May be required to provide customer satisfaction service results at customer meetings using presentations of services and discovery findings. Contributes to the development of technical and client service process documentation responsibilities as assigned. **Must be willing to sign a waiver allowing us to show background check and credit check to the client Requirements: MCSE Windows XP Support Lotus Notes MS Office If you are interested in this position please send your resume to: [email protected] Make sure to put 77001 as the Subject of your email. For more information or to discuss your interest please contact: Rebekah Knight PALADIN Consulting Recruiter (214) 254-3954 or Toll Free (877)783-1995 ext 3954 __________________ If you love coupons; come ride the coupon train www.couponcaboose.com**