More questions

ScottieDog · 11-15-2006, 02:59 PM

I probably should post over on the Wsol forum, but I just feel more comfortable right here for now..I've been practicing with the system and I'm wondering what we can do when we get to the last page and the customer suddenly asks a question like.. how far is the hotel from so and so landmark?.. I can't seem to figure out a way to get back to pull up info. like that without losing all the information already put into the system. Question 2..how do we pronounce those tricky foreign hotels?

Sorry to be such a bother but I am REALLY stressed out! I finished training on Monday and have yet to email what my first 2hrs will be because I'm just so darn scared!

Doing nothing more than texting the last few months has really got me spoiled and dreading the phones now

rthomason · 11-15-2006, 03:22 PM

Don't worry Amy , everything will be just fine. Go ahead and schedule those hours. You will be so glad to get those behind you!

If you need to get back to the info page from that last screen, just click on the hyperlink of the hotel name, from within the page you are on. it will retain your info if necessary. If I am in the process of finishing the booking and they ask something that can wait until after the booking is completed, I just say that I will check that in just a moment. Alternately, you can hit control and N at the same time and it will pop up a duplicate browser and you can just hit back on that browser.

HTH!

ScottieDog · 11-15-2006, 03:26 PM

Wow Becky, you're fast! I also just thought of something else. Calling the hotels while the customer is on the line? I can't for the life of me remember that being mentioned in training. And thank you Becky, that "control" and "n" is going to be a great help!

rthomason · 11-15-2006, 04:15 PM

I rarely do that, unless is will certainly secure a booking -- but you do it just like you were transfering a call - except you don't do the transfer --

ScottieDog · 11-15-2006, 05:07 PM

Thanks again Becky

shadyladyrobin · 11-16-2006, 02:15 AM

Amy was u in the same "class" as me? Mon 7p-9? Cuz I'm just as scared as you and I havent emailed them with any hours either yet. I think there was some people in there like for a 2nd time to hear it all over again by the sounds of it, I would like to do that if they allow it, cuz apparently I missed some things, and no one was really askin stuff,so I didnt wanna feel stupid and keep askin stuff cuz I already spoke up a few times lol. Good luck to u!

ScottieDog · 11-16-2006, 04:43 AM

Robin, I just pm'd you

Alabamabelle · 11-16-2006, 05:56 AM

Amy, on that question that you had about pronouncing those tricky foreign hotel names, here's the answer, you just do the best that you can do

If the customer acts befuddled about your pronunciation, then spell it out for them and then don't worry about it

11-15-2006, 02:59 PM	#1
ScottieDog Senior Member Join Date: Jan 2006 Posts: 103 Thanks: 12 Thanked 8 Times in 7 Posts	More questions I probably should post over on the Wsol forum, but I just feel more comfortable right here for now..I've been practicing with the system and I'm wondering what we can do when we get to the last page and the customer suddenly asks a question like.. how far is the hotel from so and so landmark?.. I can't seem to figure out a way to get back to pull up info. like that without losing all the information already put into the system. Question 2..how do we pronounce those tricky foreign hotels? Sorry to be such a bother but I am REALLY stressed out! I finished training on Monday and have yet to email what my first 2hrs will be because I'm just so darn scared! Doing nothing more than texting the last few months has really got me spoiled and dreading the phones now __________________

11-15-2006, 03:22 PM	#2
rthomason The "In" Mod~ Join Date: Jan 2006 Posts: 633 Thanks: 39 Thanked 140 Times in 108 Posts	Re: More questions Don't worry Amy , everything will be just fine. Go ahead and schedule those hours. You will be so glad to get those behind you! If you need to get back to the info page from that last screen, just click on the hyperlink of the hotel name, from within the page you are on. it will retain your info if necessary. If I am in the process of finishing the booking and they ask something that can wait until after the booking is completed, I just say that I will check that in just a moment. Alternately, you can hit control and N at the same time and it will pop up a duplicate browser and you can just hit back on that browser. HTH! __________________ Becky

11-15-2006, 03:26 PM	#3
ScottieDog Senior Member Join Date: Jan 2006 Posts: 103 Thanks: 12 Thanked 8 Times in 7 Posts	Re: More questions Wow Becky, you're fast! I also just thought of something else. Calling the hotels while the customer is on the line? I can't for the life of me remember that being mentioned in training. And thank you Becky, that "control" and "n" is going to be a great help! __________________

11-15-2006, 04:15 PM	#4
rthomason The "In" Mod~ Join Date: Jan 2006 Posts: 633 Thanks: 39 Thanked 140 Times in 108 Posts	Re: More questions I rarely do that, unless is will certainly secure a booking -- but you do it just like you were transfering a call - except you don't do the transfer -- __________________ Becky

11-15-2006, 05:07 PM	#5
ScottieDog Senior Member Join Date: Jan 2006 Posts: 103 Thanks: 12 Thanked 8 Times in 7 Posts	Re: More questions Thanks again Becky __________________

11-16-2006, 02:15 AM	#6
shadyladyrobin Junior Member Join Date: Feb 2006 Posts: 5 Thanks: 0 Thanked 13 Times in 13 Posts	Re: More questions Amy was u in the same "class" as me? Mon 7p-9? Cuz I'm just as scared as you and I havent emailed them with any hours either yet. I think there was some people in there like for a 2nd time to hear it all over again by the sounds of it, I would like to do that if they allow it, cuz apparently I missed some things, and no one was really askin stuff,so I didnt wanna feel stupid and keep askin stuff cuz I already spoke up a few times lol. Good luck to u! __________________ **~Robin~ http://www.instantprofitz.com/?ref=shadyladyrobin http://www.treasuretrooper.com/31333**

11-16-2006, 04:43 AM	#7
ScottieDog Senior Member Join Date: Jan 2006 Posts: 103 Thanks: 12 Thanked 8 Times in 7 Posts	Re: More questions Robin, I just pm'd you __________________

11-16-2006, 05:56 AM	#8
Alabamabelle Dieu vous garde Join Date: Jan 2006 Location: Alabama Posts: 4,123 Thanks: 430 Thanked 687 Times in 519 Posts	Re: More questions Amy, on that question that you had about pronouncing those tricky foreign hotel names, here's the answer, you just do the best that you can do If the customer acts befuddled about your pronunciation, then spell it out for them and then don't worry about it __________________ DO NOT MEDDLE IN THE AFFAIRS OF DRAGONS FOR YOU ARE CRUNCHY AND TASTE GOOD WITH KETCHUP.